The agreement between you and DecentroHR (a product of BitDecentro) for use of our HR and payroll platform — covering accounts, plans and billing, acceptable use, data, the payroll disclaimer, liability, term and governing law.
This document is written in good faith and in plain language. It is not legal advice; for a binding agreement tailored to your jurisdiction, request our signed master services agreement and Data Processing Addendum (DPA) at [email protected].
These Terms of Service (“Terms”) form a binding agreement between you and BitDecentro, operating as DecentroHR (“DecentroHR”, “we”, “us”), governing your access to and use of the DecentroHR websites, applications, APIs, SDKs and related services (the “Service”).
If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.
We provide HR, attendance, leave and payroll software, an AI assistant, and developer APIs, as described in the Documentation. Features and plans may evolve; we will give reasonable notice of material adverse changes.
You must be capable of forming a binding contract and not barred from using the Service under applicable law.
You are responsible for your account, your Users, and all activity under your credentials. You must keep credentials confidential, enable available protections such as two-factor authentication, and notify us promptly of any unauthorised use. We are not liable for loss arising from your failure to secure your account.
Paid plans are billed in advance per the pricing on our pricing page or your order form.
You may cancel at any time; cancellation takes effect at the end of the current billing period and stops future renewals. Except where required by law, fees already paid are non-refundable and there are no refunds for partial periods. Enterprise terms, if any, govern over this section.
You agree not to, and not to permit anyone to:
We may investigate suspected violations and suspend access to protect the Service or other customers.
As between the parties, you own your Customer Data. You grant us a limited licence to host, process and transmit it solely to provide and support the Service.
Where we process personal data on your behalf, we act as your processor under our Data Processing Addendum and our Privacy Policy. You are responsible for the accuracy and lawfulness of Customer Data and for having the necessary rights and consents.
DecentroHR provides tools to compute and prepare payroll, statutory deductions (PF, ESI, PT, TDS, gratuity) and filings. You remain responsible for the accuracy of inputs, for reviewing and approving each payroll run, and for final statutory sign-off and remittance.
We do not act as your accountant, tax advisor, or payroll agent, and do not move funds or file on your behalf unless expressly agreed in writing. Verify results against your obligations and advisors before relying on them.
The Service, Documentation, and all related software, designs and trademarks are owned by DecentroHR and its licensors and are protected by law. We grant you a non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved. Feedback you provide may be used by us without obligation.
Each party may access the other’s confidential information. Each party will protect the other’s confidential information with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need to know and are bound by confidentiality. This does not apply to information that is public, independently developed, or lawfully obtained.
The Service may integrate with third-party products (for example Slack, accounting tools, or payment processors). Your use of those services is governed by their terms, and we are not responsible for them. Enabling an integration authorises the exchange of data needed for it to function.
We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and “as available”, and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
Our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the twelve (12) months before the event giving rise to the claim. These limits do not apply to your payment obligations or to liability that cannot be excluded by law.
You will defend and indemnify DecentroHR against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or the rights of others, except to the extent caused by our own breach.
These Terms apply while you use the Service.
We aim for high availability and publish platform status. Standard support is provided by email; response targets and any binding uptime SLA apply only if stated in an Enterprise order or separate SLA.
We may modify the Service and these Terms from time to time. For material changes to the Terms we will provide notice (for example by email or in-product) and post the updated version with a new effective date. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Service.
These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any applicable arbitration agreement, the courts at Mohali / Chandigarh, India will have exclusive jurisdiction. The parties will first attempt to resolve disputes in good faith; unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in India.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages of upstream providers, network or power failures, strikes, or governmental action — provided it takes reasonable steps to mitigate.
Questions about these Terms? Contact [email protected] or write to BitDecentro (DecentroHR), Mohali, Punjab, India.